Revexia Refund & Return Policy
If you have opened your purchase and are not 100% satisfied, you have 7 days from the date of delivery to return it for a full refund. Limit one per customer.
If your purchase is unopened and you need to return it, you have 30 days from the date of purchase to return it for a full refund. To get the initiate the return process, the first step is to contact us at 833-223-9244 or firstname.lastname@example.org and one of our Customer Care Representatives will be happy to assist you.
To qualify for a refund, we have a few conditions. First, it must be unused/unopened and in the same condition that you received it in. The product must also be in its original packaging. When you ship it back, it must include proof of purchase receipt.
Perishable goods, such as food, are exempt, and cannot be returned for a refund.
If your product was purchased through a Revexia retailer, you will need to go back to your original purchase location for any return or exchange.
LOST PACKAGES: If a package gets lost in transit (not likely, but could happen), Revexia will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.
PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
- The primary method for payments on wholesale orders are check, e-check, money order or wire transfer
- If Credit Card is the only means by which a customer can pay for a wholesale order, please contact us to arrange for payment, a 5% processing fee may apply.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email email@example.com, or return the product to 1724 Topaz Drive, Loveland, CO 80537.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, ship to:
1724 Topaz Drive
Loveland, CO 80537
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.